Tired of all of the mistakes, poor customer service, whining and complaining? Kirsten's insights and illustrative stories will give you the tools to improve team productivity, drive great customer service and become empowered as a leader. If you're an entrepreneur, business owner or leader with big goals but struggle to ignite your team then this is the podcast for you! Kirsten E. Ross, MLIR, SPHR reveals her proven strategies collected over more than 20 years! Don't let team drama stand in the way of your success! You have important work to do in this world. Find your fuel, align your team and achieve!